Refund Policy

1. Overview
This Refund Policy applies to all users of Greenera. By using Greenera, you agree to follow this policy.

2. Refund Eligibility
a. Subscription Plans:
You can request a refund within [X days] of purchase. After this period, refunds are not available.

b. One-Time Purchases:
Refunds for one-time purchases (such as custom survey designs or extra features) are usually not available after the service is delivered.

3. How to Request a Refund
a. Subscription Plans:
To request a refund, contact [email protected] within the refund period. Please provide your account details and reason for the refund.

b. One-Time Purchases:
For one-time purchases, send an email to [email protected] with your order details. We will review your request and respond.

4. Refund Processing
a. Timeline:
Refunds will be processed within 3-5 business days after approval.

b. Payment Method:
Refunds will be sent to the original payment method used for the purchase.

5. Exceptions
a. Violations of Terms:
Refunds are not available if a user violates our Terms of Use.

b. Abuse of Refund Policy:
Greenera has the right to deny refunds to users who misuse this policy.

6. Changes to Refund Policy
We may update this policy at any time. If we make important changes, we will update it on our website.

7. Contact Us
If you have any questions, please contact [email protected].